Services for Vaisala's process refractometers

We and our authorized distributors offer comprehensive customer care covering the entire lifecycle of Vaisala Polaris™ and Vaisala K‑PATENTS® refractometers. Our experts are dedicated to helping you with any service or support needs.

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    Life cycle agreements

    Engineers studying agreement papers


    Care agreement

    The Care agreement is a service for customers who want to ensure undisrupted production based on long-lasting operation of the measurement instruments. Under the Care agreement, we perform planned health checks and preventive maintenance in order to keep in place customer instruments’ original specifications through years. Moreover, the agreement has a range of other essential benefits. Learn about them in the brochure. 

    Extended warranty

    Customer has a unique opportunity to get additional years of coverage beyond the factory warranty for the refractometers. When purchased with a new process refractometer, it is possible to get warranty extensions of up to 5 years in total. This gives extra protection to the investment beyond the standard warranty period. Get more information - contact us via the contact form


    Maintenance and optimization

    Functional testing


    Our maintenance and repair services are for situations where your Vaisala Polaris™ or the previous generation Vaisala K‑PATENTS® process refractometer requires calibration, preventive maintenance, or more comprehensive repair in order to verify or return the original performance. 

    Our repair services help extend the lifecycle of your equipment and are conducted either on-site or at one of Vaisala’s Service Centers, depending on the case. Vaisala repair services are always performed by qualified professionals. 

    Check Maintenance service availability from your local contact person or review options from Vaisala online store.

    Vaisala online store 

    Contact Helpdesk if your product is not on Vaisala Online Store

    Commissioning and start-up

    Process refractometer installed


    Commissioning the process refractometer installation is key for an efficient and safe startup of the inline measurement process. When using Vaisala or authorized local distributors’ experts for commissioning and startup you can be sure that the measurement meets process requirements preventing unnecessary interruptions. 

    Depending on your setup, a remote commissioning option might be a suitable option. Please contact our service personnel for more information. 

    Find your local sales contact

    Online learning and training

    Training session


    We offer online and hands-on training services for both partners and end-users. A license in our Vaisala MyLearning portal offers you comprehensive online, self-study learning material on Vaisala Polaris™ and Vaisala K‑PATENTS® process refractometers and their operation. ​

    Partner hands-on training consists of training modules giving participants a thorough understanding of the correct operation of refractometers and related items.​

    End-user hands-on training concentrates on the safe, efficient, and correct daily usage of process refractometers. The training is held at the customer site and is recommended to be held together with the commissioning and startup service. ​

    Training on safe use of Vaisala K‑PATENTS® SAFE-DRIVE Process Refractometer PR-23-SD

    • The SAFE-DRIVE process refractometers are used inline in the kraft pulp mills for measuring dry solids, liquid density, concentration, and Total Titrable Alkali (TTA). They are retractable devices while the operation is ongoing following the BLRBAC recommended good practice safe firing of black liquor in black liquor recover boilers. 
    • Vaisala's instructor-led user training on the SAFE-DRIVE system offers operators, new or more experienced a chance to learn and exercise in a safe, controlled environment and the experienced ones to brush up on equipment knowledge and safe operating practices.
    • The training consists of a classroom lecture, a demonstration, and a hands-on session with the SAFE- DRIVE generation 2.1 demo equipment under the guidance of our trained expert. After the training, users can access the training material in Vaisala MyLearning online learning portal.​
    • The training is suitable for all users.

    PR-23-SD training

    Order license to Vaisala MyLearning portal


    Engineer To Order

    Liquid measurements services


    Vaisala offers engineering service with the possibility of modifying the hardware of Vaisala products and 
    systems according to customer-specific needs. 

    Orders can include for example spool pieces, washing systems, spare parts, specific drawings, and fittings to large and small pipes.
    Click the order button below, fill in the form and we will contact you in no time.

    Order Engineer To Order service

    Global technical support

    Vaisala Polaris and Vaisala K‑PATENTS® process refractometer experts are here to serve you in any technical support needs via e-mail.

    Support Portal

    Liquid concentration measurement

    Vaisala offers a wide range of products tailored to liquid measuring needs of different industries. 
    Learn more about the refractometer technology and its applications, and visit the library of product related assets.

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