Warranty Make a warranty claim MyVaisala service portal Process Making a claim Evaluating warranty status Warranty periods All Vaisala products are protected by a 12-month warranty. Selected products are covered for up to 24 months, or 5 years. You might have also purchased an extended warranty to your Vaisala product. See the standard warranty periods and the manufacturing year of Vaisala products to evaluate warranty and production time. Vaisala warranty process Warranty claim Make a warranty claim and get instructions from us Evaluation Warranty evaluation is done at the regional Service Center Decision Receive our decision and report on the case. Result may be getting a repaired or a replacing product back, or a recommendation to buy a new one Make a warranty claim Before making a warranty claim please make sure the product is under its warranty period and has been used according to specifications. Warranty may not be valid in case of damage due to normal wear and tear, exceptional operating conditions, negligent handling or installation, or unauthorized modifications. Standard warranty terms and conditions are stated in the applicable Conditions of Sale document. See www.vaisala.com/generalconditions To make a warranty claim, please fill in the form or log in to MyVaisala Service portal. MyVaisala service portal Warranty claim form Evaluate the warranty status of your product Evaluate the warranty status of your product by checking the warranty period and time of delivery. For services check the start of warranty from Vaisala. Warranty period Find Vaisala products with 2- and 5-year warranty periods below. If your product is not on this list, 1-year warranty period is applied. ProductWarranty periodDD-23 Digital Divert Control System24 monthsDM70 Hand-Held Dewpoint Meter & Probes 24 monthsDMP5, DMP7 & DMP8 Dew Point and Temperature Probe24 monthsDMP6 Dew Point Probe 24 monthsDMT132 Dewpoint Transmitters 24 monthsDMT143 Dewpoint Transmitters 24 monthsDMT143L Dew Point Transmitters 24 monthsDMT152 Dewpoint Transmitters 24 monthsDMT242 Dewpoint Transmitters 24 monthsDMT340 Dewpoint Transmitters 24 monthsDPT145 Multiparameter Transmitter 24 monthsDPT146 Dewpoint and Pressure Transmitters 24 monthsGM70 Hand-Held Carbon Dioxide Meter & Probes 24 monthsGMD20 Carbon Dioxide Transmitter5 yearsGMD110 Duct Carbon Dioxide Transmitter5 yearsGMP231 Carbon Dioxide Probe24 monthsGMP251 CO₂ Probe24 monthsGMP252 CO₂ Probe24 monthsGMP343 Carbon Dioxide Probe24 monthsGMW80 Carbon Dioxide, Temperature and Humidity Transmitters5 yearsGMW90 Carbon Dioxide, Temperature and Humidity Transmitters5 yearsHM40 Humidity and Temperature Meter 24 monthsHM70 Hand-Held Humidity Meter & Probes24 monthsHMD60 Humidity and Temperature Transmitters 5 yearsHMDW110 Humidity and Temperature Transmitters 5 yearsHMDW80 Humidity and Temperature Transmitters5 yearsHMK15 Humidity Calibrator 24 monthsHMM100 Humidity Module 24 monthsHMM105 Humidity Module' 24 monthsHMM170 Humidity and Temperature Module 24 monthsHMP1 & HMP9 Compact Humidity and Temperature Probe 24 monthsHMP155 Humidity and Temperature Probe 24 monthsHMP3, HMP4, HMP5, HMP7 & HMP8 Humidity and Temperature Probes 24 monthsHMP60/110 Humidity & Temperature Probes 24 monthsHMP63/113 Humidity and Temperature Probes24 monthsHMS110 Humidity and Temperature Transmitters5 yearsHMS80 Humidity and Temperature Transmitters5 yearsHMT120/130 Humidity & Temperature Transmitter 24 monthsHMT300TMK Turbine Mounting Kit 24 monthsHMT310 Humidity & Temperature Transmitters 24 monthsHMT330 Humidity And Temperature Transmitter 24 monthsHMT370EX Humidity and Temperature Transmitters 24 monthsHMW90 Humidity and Temperature Transmitters5 yearsIndigo200 & Indigo500 Series Transmitters 24 monthsMGP261 Methane, Carbon Dioxide and Humidity Multigas Instrument 24 monthsMGP262 Methane, Carbon Dioxide and Humidity Multigas Instrument24 monthsMHT410 Moisture, Hydrogen and Temperature Transmitter for Transformer Oil5 yearsMM70 Hand-Held Moisture In Oil Meter & Probes 24 monthsMMP8 Moisture in Oil Probe 24 monthsMMT162 Moisture In Oil Transmitters 24 monthsMMT310 Moisture In Oil Transmitters 24 monthsMMT330 Moisture In Oil Transmitters 24 monthsOPT100 Optimus™ DGA Monitor 24 monthsPDT101/102 Differential Pressure Instruments 24 monthsPR-21-S General Process Refractometer 24 monthsPR-23-AC Sanitary Process Refractometer 24 monthsPR-23-AP Sanitary Probe Refractometer 24 monthsPR-23-GC Compact Process Refractometer 24 monthsPR-23-GP Probe Process Refractometer 24 monthsPR-23-M Teflon Body Refractometer 24 monthsPR-23-MS Semicon Process Refractometer 24 monthsPR-23-RP Process Refractometer 24 monthsPR-23-SD Safe-DriveTM Process Refractometer 24 monthsPR-23-W Saunders Body Refractometer 24 monthsPR-33-AC Sanitary OEM Process Refractometer 24 monthsPR-33-S Semicon Process Refractometer 24 monthsPR-43-AC Sanitary Process Refractometer 24 monthsPR-43-AP Sanitary Process Refractometer 24 monthsPR-43-GC Process Refractometer 24 monthsPR-43-GP Process Refractometer 24 monthsPR-43-PC Compact Pharma Refractometer 24 monthsPTB110 Barometer 24 monthsPTB210 Digital Barometers 24 monthsPTB330 Digital Barometer 24 monthsPTB330TS Transfer Standard 24 monthsPTU300 Transmitters 24 monthsSHM40 Structural Humidity Measurement Kit 24 monthsSM-3 SeedMaster 24 monthsTMD60 Temperature Transmitters 5 yearsTMD80 Temperature Transmitters 5 yearsTMP1 Temperature Meter 24 monthsTMW80 Temperature Transmitters 5 yearsTMW90 Temperature Transmitters 5 yearsVaisala Continuous Monitoring System and Vaisala Validation/Mapping System hardware (data loggers and communication devices)24 months Estimating the manufacturing time Check the serial number of your product and use the table below to estimate when it was manufactured and delivered to you. First digit Year Second digits (week number) L 2015 01...53 M 2016 N 2017 P 2018 R 2019 S 2020 T 2021 U 2022 For example, serial number T33 means your product was manufactured on week 33 in 2021 and delivered to you shortly afterwards. If the serial number of your product does not follow this logic, please make a warranty claim for warranty evaluation. Image
