Services for Vaisala K‑PATENTS® Process Refractometers

We and our authorized distributors offer comprehensive customer care covering the entire lifecycle of Vaisala K-PATENTS® refractometers. Our experts are dedicated to help you in any service or support needs. 

In order to secure safe operation, prolong the lifecycle of the refractometers, and support customers' manufacturing and production excellence, we provide a range of preventive and educational services. 

Successful exploitation of Vaisala K-PATENTS® Process Refractometer starts with smooth instrument commissioning and educating users to safely and securely operate the equipment. Our skilled personnel is at your side taking care of planned health checks and preventive maintenance. In the meanwhile, customers can concentrate on other important tasks.

Moreover, we offer a unique opportunity of extended refractometer warranty of up to 5 years. Add extra protection to the investment by prolonging the standard factory warranty. Contact us to receive more information.

Commissioning and Startup

Commissioning and Startup

Commissioning the refractometer installation is a key for an efficient and safe startup of the in-line measurement process. When using Vaisala or authorized local distributors’ experts for a commissioning and startup you can be sure that the measurement meets process requirements preventing unnecessary interruptions. 

Training services

Training Services

We offer training services for both partners and end-users. Partner training consists of training modules giving participants a thorough understanding of the correct operation of refractometers and related items.

End-user training concentrates on the safe, efficient, and correct daily usage of refractometers. The training is held at the customer site and is recommended to be held together with the commissioning and startup service. 


Maintenance and Repair

Performance and maintenance

Our maintenance and repair services are for situations where your Vaisala K-PATENTS® process refractometer requires inspection, preventive maintenance or more comprehensive repair in order to verify or return the original performance. No matter the need you can count our service experts’ assistance. 

If you need maintenance or repair service assistance from 

  • Authorized local distributor, please choose the distributor in your country from here
  • Vaisala Service Centers please request the return by using the online form
Care agreement

Care agreement

The Care agreement is a service for customers who want to ensure undisrupted production based on long-lasting operation of the measurement instruments. Under the Care agreement, we perform planned health checks and preventive maintenance in order to keep in place customer instruments’ original specifications through years. Moreover, the agreement has a range of other essential benefits. Learn about them in the brochure. 

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Extended warranty

Customer has a unique opportunity to get additional years of coverage beyond the factory warranty for the refractometers. When purchased with a new process refractometer, PR-23/ 33/ 43, it is possible to get warranty extensions of up to 5 years in total. This gives extra protection to the investment beyond the standard warranty period. Get more information - contact us via the contact form.

Technical Support

Global technical Support

Vaisala K-PATENTS® process refractometer experts are here to serve you in any technical support needs. 

Liquid concentration measurement

Vaisala offers a wide range of products tailored to liquid measuring needs of different industries. Learn more about the refractometer technology and its applications, and visit the library of product related assets.