Quality and customer satisfaction Page Sections Quality, Environmental and Health & Safety PolicyReliable customer experience requires constant attention Quality, Environmental and Health & Safety Policy We deliver to our customers value adding, reliable and safe solutions, which increase operational efficiency and improve environmental performance. Our business is conducted in a sustainable, high quality manner and we require our suppliers and partners to apply the same principles. Ultimately, our success is measured by customers’ actual experience. We are committed to continual improvement and we expect all our people to participate in improvement activities. Quality, Environmental and Health & Safety (QEHS) management standards provide framework for this approach. We emphasize collaborative way of working across all functions and layers, with leaders and managers setting QEHS goals and organizing continual improvement across interfaces. We provide safe working conditions for our people, with a goal of zero injuries and occupational diseases, and we consult and collaborate with our employees in all health and safety aspects. We are net positive. Environmental impacts are considered throughout the life cycle of our solutions and business activities. We comply with the applicable Occupational Health and Safety and Environmental legislation and requirements and we report transparently our performance. Vaisala has certified Quality, Environment and Health&Safety Management System. Certificates can be found from “Downloads” section. Page Sections Quality, Environmental and Health & Safety PolicyReliable customer experience requires constant attention Reliable customer experience requires constant attention Customer feedback is very important for us, and we appreciate the time and effort customers take when giving their view on our performance. Analyzing how we have succeeded compared to the expectations allows us to investigate gaps and develop our operations. We invite customers and other stakeholders to give feedback in several different ways: We provide short and to-the-point surveys e.g. after service cases, deliveries and training sessions. Additionally, we conduct an annual customer satisfaction survey comprising of telephone interviews with key customer contacts from around the world. The customer satisfaction survey results steer our improvement efforts across our entire operation. We want to align our internal measures with what customers expect from Vaisala. When we focus on the areas that matter most to our customers, we can continue to deliver the quality that our customers expect.