Quality and Customer Satisfaction

Quality Policy

Our aim is to provide our customers products and services with mix of performance, reliability and convenience to best fulfill the needs of the customers.

We regularly measure customer satisfaction, the performance of our internal processes, the learning and professional growth of Vaisala employees and the financial performance of the Vaisala Group.

Managers on all levels systematically and continuously measure, review, and take action to improve our quality performance.

Specific quality goals and targets are defined in the strategies of the market segments. The cross-functional work for continuous quality improvement is steered by the Quality Council. 

Every Vaisala manager is responsible for the quality performance in the segment, function, project and business process of his or her own.

Every employee is responsible for his or her own quality performance in the business process.
 
Quality Policy

 

Reliable Customer Experience Requires Constant Attention

Customer feedback is very important for us, and we appreciate the time and effort customers take when giving their view on our performance. Analyzing how we have succeeded compared to the expectations allows us to investigate gaps and develop our operations.

We invite customers and other stakeholders to give feedback in several different ways: We provide short and to-the-point surveys e.g. after service cases, deliveries and training sessions. Additionally, we conduct an annual customer satisfaction survey comprising of telephone interviews with key customer contacts from around the world.

The customer satisfaction survey results steer our improvement efforts across our entire operation. We want to align our internal measures with what customers expect from Vaisala. When we focus on the areas that matter most to our customers, we can continue to deliver the quality that our customers expect.