Customer feedback is very important for us, and we appreciate the time and effort customers take when giving their view on our performance. Analyzing how we have succeeded compared to the expectations allows us to investigate gaps and develop our operations.
We invite customers and other stakeholders to give feedback in several different ways: We provide short and to-the-point surveys e.g. after service cases, deliveries and training sessions. Additionally, we conduct an annual customer satisfaction survey comprising of telephone interviews with key customer contacts from around the world.
The customer satisfaction survey results steer our improvement efforts across our entire operation. We want to align our internal measures with what customers expect from Vaisala. When we focus on the areas that matter most to our customers, we can continue to deliver the quality that our customers expect.