Vaisala remote and digital services

Efficient and professional digital services available to you 24/7.

High-quality data for weather-critical operations

Vaisala Global Data Operations Center team manages Vaisala’s weather observation networks 24/7, 365 days a year. Real-time monitoring optimizes network performance and data reliability, ensures continuous, accurate data flow and weather intelligence for our customers.

By monitoring and validating the massive amounts of sensor network data, we are able to provide high-quality vetted data our customers can trust, especially when they are making weather-critical operational decisions that have life, safety, and financial impacts.

Watch the video to learn more about Vaisala’s network monitoring.

6

continents of network operation​​

35
+

years of remote
monitoring expertise​

4800
+

connected assets​

    Vaisala-managed global networks

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    Vaisala-managed global networks

     

    Vaisala operates its own global weather observation networks. Additionally, depending on customer demand Vaisala can remotely manage customer-owned weather networks or applications to minimize downtime and enhance data quality.

    Examples include:

    • Lightning detection network
    • Road weather network
    • Urban weather and IoT sensor network
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    Remote monitoring and diagnostics

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    Vaisala remote and digital services

     

    We want to keep our customers' systems up and running smoothly without any disruptions. Vaisala Global Data Operations team  provides 24/7 Remote Monitoring and Diagnostics (RMD) service for selected Vaisala products and systems, such as Airport weather systems, Weather Radars, and Weather Stations.

    Our remote monitoring and diagnostics service enables continuous monitoring of the system status and access for our technical expert to remotely troubleshoot and diagnose any detected issues.

    Key benefits:

    • 24/7 active monitoring of system status
    • Proactive problem detection and troubleshooting
    • Fast remote support from our expert network
    • Secure data connectivity and information management
    • Minimized downtime and reduced need for on-site system maintenance
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    Remote support services

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    Remote support services

     

    Vaisala provides a range of remote support services for system installation, maintenance, repair, troubleshooting, and other operation support needs. Remote support connection enables real-time access to our expertise - while being a convenient and cost-efficient option compared to on-site service execution by Vaisala professionals.

    Our remote support services range from remote Helpdesk support, MyVaisala customer portal and instructional support videos, to AR-enabled remote training and field service activities.

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    Digital tools for customers

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    Digital tools for customers

     

    Our easy-to-use digital tools and support channels make it convenient for our customers to find information, contact our helpdesk support 24/7, and place purchases directly in our online store.

    In MyVaisala portal, you can conveniently create and follow up on your support cases, view service contracts, and make warranty claims. Our documentation portal provides easy access to digital product manuals, datasheets, and other useful material.

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    Interested in finding out more about Vaisala remote and digital services?

    Contact us to get in touch with our remote and digital services specialists. Together we will assess your service needs and find the best solution for your business needs.

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