Vaisala continuous monitoring system Service and Support Plan

Continuous Monitoring System Services

Support, training and services for continuous monitoring systems

We offer a broad range of services to support the Vaisala continuous monitoring system and its components: viewLinc software, sensors and network connectivity devices. Along with system deployment services, training and technical support provide your staff with an in-depth understanding of the monitoring system, including best practices in managing controlled and regulated environments. Our life-cycle support, training, installation and validation ensure your monitoring system is efficient, effective and meets the most stringent compliance requirements. Learn more about viewLinc eLearning.

Vaisala sensors are industry leaders in measuring relative humidity, temperature, dewpoint, differential pressure, and carbon dioxide. Vaisala serves almost all of the top 50 pharmaceutical companies. We are a strategic partner for more than 3,200 life science customers, in 57 countries, with over 800 installed systems including GxP-regulated warehouses, laboratories, cleanrooms, incubators, refrigerators, freezers, and distribution centers. The Vaisala viewLinc monitoring system is designed to be easy to use, with supportive eLearning videos that allow users and system administrators to learn the system quickly.

Features

Installation

Validation

Mapping/Validation

Calibration & repairs

Technical support

Support plan

Training

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Key Benefits

Support plans

Support plans maximize your system availability, lifespan, value and performance with software upgrades, installation and validation support, prioritized 24 hour access to technical support every day of the year, web-based training, and self-teaching tools.

Installation service

Leverage the expertise of our dedicated technicians who will oversee and execute the installation of your system, ensuring a flawless system deployment. Installation includes in-depth user and administration training, any customized configuration, setup of all sensing equipment and network devices, and installation of drivers and software.

System validation service

Letting Vaisala execute your initial system validation saves you many hours of work and relieves your personnel to continue with core business activities. You receive comprehensive documentation, fast service, audit-ready reports. We add value to the system validation with information and advice to your staff, increasing in-house knowledge and monitoring system competence.

System training service

Choose from onsite training, remote training, and eLearning materials. We offer training in your facility as the powerful and effective way to rapidly develop system expertise in your staff. Remote training is provided through web-collaboration tools and allows our instructor to train users directly on your system. The eLearning program is a series of interactive videos that are designed to simply and efficiently train users with task-based content that is immediately applicable to real-world situations.

Calibration service

Calibration and repair services are globally available from Vaisala’s regional service centers. Standard calibration options are available for all monitoring system sensor equipment. We can create a calibration option to meet your specific requirements or test points. On-site calibration and probe replacement services are available in many regions. Contact us to learn more.

Validation/Mapping service

Our validation/mapping service is currently available only in Europe, China and Japan. The service can include area, room and chamber thermal mapping and analysis. Challenge tests on empty/loaded chambers and static/dynamic storage areas such as warehouses and distribution centers.