Reseller FAQ
What’s MyVaisala?
A Self-service user portal. Here are some of the great benefits:
- Order calibration and repair services via Vaisala Online Store
- Create a new tech support or warranty case
- Browse and track repair/calibration orders
- Browse and track sales orders
- Browse service contracts
- Request copy of Calibration Certificates
Register here for standard account or contact us to register for an Admin level
account for your company
Where can I find pricing?
In the Vaisala Price Book for North America. Available in USD and CAD.
Where can I find my net pricing / discounted price?
You can set up a MyVaisala account to establish your discount and you can view your discounted prices on the online store.
Can I purchase through the Vaisala online store?
You can purchase select products, spare parts and calibration and repair services through the online store.
You can also generate your own quote for standard and select configurable products through the online store.
What is the delivery time?
For standard quantities, delivery is 1 to 2 weeks after order entry. This includes 3-5 business days to manufacture, and 2 to 4 business days for shipment.
Track order status via MyVaisala account.
How much is shipping?
Shipping is free* for Industrial Instruments new product orders to US, Canada and Puerto Rico. We utilize DHL Express Air.
*)Except for Service orders, liquid refractometers, OPT100, and other custom orders.
What is the country of origin?
Our products are manufactured in and ship from Finland directly to you, or may be drop shipped within the US, Canada, and Puerto Rico.
Can I expedite my order?
Expedited shipping is available on select products for an additional fee. Please contact Customer Support [email protected].
What is your return policy?
All Vaisala instruments are custom built to order. Therefore, we are unable to accept any returns. Please contact [email protected] if you require assistance with product selection.
What is your warranty?
Most of our products have a 24-month warranty or 5-year warranty. See our warranty page for more information on warranty returns.