Tucson Data Center - FAQ

Vaisala plans to move the Lightning data center from our Tucson, Arizona office to Boulder, Colorado as a part of the expansion our North America HQ. We expect this to result in a better, more reliable service for our customers, building on our history of excellent data center reliability. (It’s been >99.99% for the last four years!)

For the most part, this migration will be invisible to customers of a Vaisala Lightning service. You will continue to receive your data in the same way you do now. However, this will require you to update the IP address for your data feed to ensure a smooth transition and avoid any loss of connectivity. (Detailed information for each data transfer protocol follow below in the “Technical Implementation” section.)

We will begin migrating customers on October 1, 2019 and conclude all transfers by December 6, 2019. All you need to do today is to plan to connect the appropriate person from your organization’s IT team with Vaisala Lightning Operations in the October 1, 2019 – December 6, 2019 timeframe to implement the technical updates.

No. Your lightning data will maintain the same industry-leading quality you expect.

Yes. If you want to receive data from both data centers for a short time to ensure that the feed is the same, we can make both instances available until the window closes on December 6, 2019.

No. Your service remains unchanged and your pricing is not affected.

This FAQ is continually updated, so a good first step is to check back here. As always, the best way to get in touch is still [email protected] or through your Vaisala account manager.

If you are using PUTTY you will have to change the IP address in the PUTTY configuration file.

If you are not using PUTTY you will have to change the IP address in your shell script that initiates the data connection. Generally, customers must have admin rights on the system to make these kinds of changes.

A network administrator with full admin rights must make the IP address change on the customer firewall.

LTS2005/TWX300 users will have to change the IP address in the LTS2005/TWX300 software.

Some satellite customers use a term-server to connect. These customers will have to change the IP address in the term server.

Direct connect customers should schedule a time through the Vaisala Help Desk to work directly with the Lightning Operations Team to make the necessary changes.

LTS2005/TWX300 users will have to change the IP address in the LTS2005/TWX300 software.

Some satellite customers use a term-server to connect. These customers will have to change the IP address in the term server.

Direct connect customers should schedule a time through the Vaisala Help Desk to work directly with the Lightning Operations Team to make the necessary changes.

FTP “push” users will need to allow the new IP address in their firewall. Generally, a network administrator with full admin rights must make this change.

SCP users will have to connect to the new IP address to get their files.

Typically, Falls-Client users connect via PUTTY. They will have to change the IP address in the PUTTY configuration file.

FALLS Server users connect via the ILDS server. These customers will have to update their downloader scripts with the new IP address.

A Uniform Resource Locator (URL) is the address typed into a web-browser to access a particular page or site. In the case of Thunderstorm Manager, no changes are required. For TXD100, users will need to update the URL they use to the new URL. Many TXD100 users have an automated system or script that sends their TXD requests. All instances must be updated to the new URL.

Customers needing further assistance can contact the Vaisala Help Desk at [email protected] and schedule a time when a Lightning Data Ops team member can assist them in making the correct changes.

Customers who do not require assistance to make these changes are asked to please contact the Vaisala Help Desk at [email protected] and notify us that they have made the changes so that we can properly update our records and our monitoring software. These updates are critical to ensure our ability to continue to support you at the same level of outstanding service.