Services for weather applications
Maintenance and lifecycle support for your Vaisala weather systems and sensors
Service with complete insight
When you rely on accurate and continuous weather measurements, keeping that trust intact requires more than just reliable equipment. Failures can disrupt operations and compromise safety when you need data the most.
Vaisala offers planned, long-term support and care for your products. Delivered by the people who built them and understand your applications best, so you can be confident your data is always there.
Built by us, cared for by us
When issues arise, others might simply fix a symptom. Our technical support teams use advanced diagnostic tools and deep industry knowledge to identify the root cause. We resolve issues with urgency and precision because we know the design and software logic inside out.
Rigorous repair and calibration you can trust
When uncertainty is not an option, rigorous standards are essential. Our service centers provide repair and calibration for your Vaisala instruments, providing a sustainable way to extend product life and control lifecycle costs. We ensure your infrastructure remains accurate and compliant with traceable calibration and audit-ready documentation you can trust.
Service fit for your operation
Whether you need highly responsive support or proactive lifecycle care, we align our services with your operational needs to help ensure operational continuity. Even when on-site work is required, our global field service teams and partners are ready to handle the most demanding and time-critical situations worldwide.
Vaisala Care
Vaisala Care is our service contract that shifts your maintenance strategy from reactive repairs to planned support and proactive care for your Vaisala weather systems and sensors. It brings clear value, defined service levels, and straightforward pricing. The result for you is fewer surprises, predictable costs, and confidence that your systems perform as intended year after year.
The Vaisala Care and Vaisala Care+ tiers allow you to choose the level of service that matches your operational needs, whether you require responsive support or proactive lifecycle management.
Because every technology is different, Vaisala Care and Vaisala Care+ are offered as defined packages for selected Vaisala system and product lines.
Planned expert support when something goes wrong
Expert technical support, remote services, defined response times, and extended warranty coverage to keep your systems available and your measurements reliable throughout their lifecycle, with a clear and transparent service level.
Proactive lifecycle care when performance cannot be left to chance
Managed calibration programs, preventive maintenance, and more for long-term reliability and trusted data quality, where maximum availability, risk reduction, and continuous performance optimization are essential.
Vaisala Care for Airports
Airport operations depend on accurate, reliable weather data. When a sensor fails or data quality degrades, the impact is immediate: reduced runway capacity, delays, diversions or suspended operations. Vaisala Care shifts support from reactive fixes to a proactive partnership that protects operational continuity.
VAISALA CARE FOR AIRPORT WEATHER SYSTEMS
Protecting every landing: how Vaisala Care keeps Kuwait’s critical airport weather operations running in 50°C desert conditions
Service offering
Extended warranty
Protect your investment beyond the standard warranty to control lifecycle costs and reduce financial risk from unexpected issues.
Technical support
Get priority access to expert support and fast response, communicating via phone, email, or Teams for faster issue resolution.
Remote monitoring
Have Vaisala experts monitor and diagnose your products, detect issues early and act before they cause downtime.
Calibration
Maintain trusted, traceable measurements, so you can meet regulatory requirements and make critical decisions with confidence.
Repair and spare parts
Restore product performance through packaged repair solutions in global service centers, helping you extend asset life and avoid unplanned replacements.
Field services
Deploy, maintain, and upgrade systems on site, so you can be sure your equipment is installed correctly and optimized for local conditions.
Customer training
Build the skills of your teams, so they can operate, maintain, and interpret your Vaisala systems with confidence.
Project services
Design and implement complete weather solutions end‑to‑end, so you can reduce project risk and reach operational readiness faster.
MyVaisala Customer Portal
MyVaisala is a convenient online portal for our service contract customers.
- Make warranty claims
- Follow up on your service support cases
- View your service contract details
- View your calibration and repair orders
- Download your calibration certificates
- Access Product Documentation Portal where you can find datasheets, user guides, and technical notes
