Warranty Make a warranty claim MyVaisala service portal Process Making a claim Evaluating warranty status Warranty periods All Vaisala products are protected by a 12-month warranty. Selected products are covered for up to 24 months, or 5 years. You might have also purchased an extended warranty to your Vaisala product. See the standard warranty periods and the manufacturing year of Vaisala products to evaluate warranty and production time. Vaisala warranty process Warranty claim Make a warranty claim and get instructions from us Evaluation Warranty evaluation is done at the regional Service Center Decision Receive our decision and report on the case. Result may be getting a repaired or a replacing product back, or a recommendation to buy a new one Make a warranty claim Before making a warranty claim please make sure the product is under its warranty period and has been used according to specifications. Warranty may not be valid in case of damage due to normal wear and tear, exceptional operating conditions, negligent handling or installation, or unauthorized modifications. Standard warranty terms and conditions are stated in the applicable Conditions of Sale document. See www.vaisala.com/generalconditions To make a warranty claim, please fill in the form or log in to MyVaisala Service portal. MyVaisala service portal Warranty claim form Evaluate the warranty status of your product Evaluate the warranty status of your product by checking the warranty period and time of delivery. For services check the start of warranty from Vaisala. Warranty period Find Vaisala products with 2- and 5-year warranty periods below. If your product is not on this list, 1-year warranty period is applied. Product Warranty period DD-23 Digital Divert Control System 24 months DM70 Hand-Held Dewpoint Meter & Probes 24 months DMP5, DMP7 & DMP8 Dew Point and Temperature Probe 24 months DMP6 Dew Point Probe 24 months DMT132 Dewpoint Transmitters 24 months DMT143 Dewpoint Transmitters 24 months DMT143L Dew Point Transmitters 24 months DMT152 Dewpoint Transmitters 24 months DMT242 Dewpoint Transmitters 24 months DMT340 Dewpoint Transmitters 24 months DPT145 Multiparameter Transmitter 24 months DPT146 Dewpoint and Pressure Transmitters 24 months GM70 Hand-Held Carbon Dioxide Meter & Probes 24 months GMD20 Carbon Dioxide Transmitter 5 years GMP231 Carbon Dioxide Probe 24 months GMP251 CO₂ Probe 24 months GMP252 CO₂ Probe 24 months GMP343 Carbon Dioxide Probe 24 months GMW80 Carbon Dioxide, Temperature and Humidity Transmitters 5 years GMW90 Carbon Dioxide, Temperature and Humidity Transmitters 5 years HM40 Humidity and Temperature Meter 24 months HM70 Hand-Held Humidity Meter & Probes 24 months HMD60 Humidity and Temperature Transmitters 5 years HMDW110 Humidity and Temperature Transmitters 5 years HMDW80 Humidity and Temperature Transmitters 5 years HMK15 Humidity Calibrator 24 months HMM100 Humidity Module 24 months HMM105 Humidity Module' 24 months HMM170 Humidity and Temperature Module 24 months HMP1 & HMP9 Compact Humidity and Temperature Probe 24 months HMP155 Humidity and Temperature Probe 24 months HMP3, HMP4, HMP5, HMP7 & HMP8 Humidity and Temperature Probes 24 months HMP60/110 Humidity & Temperature Probes 24 months HMP63/113 Humidity and Temperature Probes 24 months HMS110 Humidity and Temperature Transmitters 5 years HMS80 Humidity and Temperature Transmitters 5 years HMT120/130 Humidity & Temperature Transmitter 24 months HMT300TMK Turbine Mounting Kit 24 months HMT310 Humidity & Temperature Transmitters 24 months HMT330 Humidity And Temperature Transmitter 24 months HMT370EX Humidity and Temperature Transmitters 24 months HMW90 Humidity and Temperature Transmitters 5 years Indigo200 & Indigo500 Series Transmitters 24 months MGP261 Methane, Carbon Dioxide and Humidity Multigas Instrument 24 months MGP262 Methane, Carbon Dioxide and Humidity Multigas Instrument 24 months MHT410 Moisture, Hydrogen and Temperature Transmitter for Transformer Oil 5 years MM70 Hand-Held Moisture In Oil Meter & Probes 24 months MMP8 Moisture in Oil Probe 24 months MMT162 Moisture In Oil Transmitters 24 months MMT310 Moisture In Oil Transmitters 24 months MMT330 Moisture In Oil Transmitters 24 months OPT100 Optimus™ DGA Monitor 24 months PDT101/102 Differential Pressure Instruments 24 months PR-21-S General Process Refractometer 24 months PR-23-AC Sanitary Process Refractometer 24 months PR-23-AP Sanitary Probe Refractometer 24 months PR-23-GC Compact Process Refractometer 24 months PR-23-GP Probe Process Refractometer 24 months PR-23-M Teflon Body Refractometer 24 months PR-23-MS Semicon Process Refractometer 24 months PR-23-RP Process Refractometer 24 months PR-23-SD Safe-DriveTM Process Refractometer 24 months PR-23-W Saunders Body Refractometer 24 months PR-33-AC Sanitary OEM Process Refractometer 24 months PR-33-S Semicon Process Refractometer 24 months PR-43-AC Sanitary Process Refractometer 24 months PR-43-AP Sanitary Process Refractometer 24 months PR-43-GC Process Refractometer 24 months PR-43-GP Process Refractometer 24 months PR-43-PC Compact Pharma Refractometer 24 months PTB110 Barometer 24 months PTB210 Digital Barometers 24 months PTB330 Digital Barometer 24 months PTB330TS Transfer Standard 24 months PTU300 Transmitters 24 months SHM40 Structural Humidity Measurement Kit 24 months SM-3 SeedMaster 24 months TMD60 Temperature Transmitters 5 years TMD80 Temperature Transmitters 5 years TMP1 Temperature Meter 24 months TMW80 Temperature Transmitters 5 years TMW90 Temperature Transmitters 5 years Vaisala Continuous Monitoring System and Vaisala Validation/Mapping System hardware (data loggers and communication devices) 24 months Estimating the manufacturing time Check the serial number of your product and use the table below to estimate when it was manufactured and delivered to you. First digit Year Second digits (week number) L 2015 01...53 M 2016 N 2017 P 2018 R 2019 S 2020 T 2021 U 2022 For example, serial number T33 means your product was manufactured on week 33 in 2021 and delivered to you shortly afterwards. If the serial number of your product does not follow this logic, please make a warranty claim for warranty evaluation. Image
