Warranty

Make a warranty claim

MyVaisala service portal

All Vaisala products ​are protected by a 12-month warranty. Selected products are covered for up to 24 months, or 5 years. You might have also purchased an extended warranty to your Vaisala product.

See the standard warranty periods and the manufacturing year of Vaisala products to evaluate warranty and production time.

Vaisala warranty process

Warranty claim

Make a warranty claim and get instructions from us 

Evaluation

Warranty evaluation is done at the regional Service Center

Decision

Receive our decision and report on the case. Result may be getting a repaired or a replacing product back, or a recommendation to buy a new one

Make a warranty claim

Before making a warranty claim please make sure the product is under its warranty period and has been used according to specifications.  

Warranty may not be valid in case of damage due to normal wear and tear, exceptional operating conditions, negligent handling or installation, or unauthorized modifications.  

Standard warranty terms and conditions are stated in the applicable Conditions of Sale document. See www.vaisala.com/generalconditions 

To make a warranty claim, please fill in the form or log in to MyVaisala Service portal.

Evaluate the warranty status of your product

  • Evaluate the warranty status of your product by checking the warranty period and time of delivery.
  • For services check the start of warranty from Vaisala.

Warranty period

Find Vaisala products with 2- and 5-year warranty periods below. If your product is not on this list, 1-year warranty period is applied.  

Product

Warranty period

Automatic Weather Station AWS810

24 months

Automatic Weather Station AWS810 Solar Edition

24 months

DD-23 Digital Divert Control System

24 months

DM70 Hand-Held Dewpoint Meter & Probes 

24 months

DMP5, DMP7 & DMP8 Dew Point and Temperature Probe

24 months

DMP6 Dew Point Probe 

24 months

DMT132 Dewpoint Transmitters 

24 months

DMT143 Dewpoint Transmitters 

24 months

DMT143L Dew Point Transmitters       

24 months

DMT152 Dewpoint Transmitters       

24 months

DMT242 Dewpoint Transmitters 

24 months

DMT340 Dewpoint Transmitters 

24 months

DMU801 Data Management Unit 

24 months

DPT145 Multiparameter Transmitter 

24 months

DPT146 Dewpoint and Pressure Transmitters  

24 months

GM70 Hand-Held Carbon Dioxide Meter & Probes 

24 months

GMD20 Carbon Dioxide Transmitter

5 years

GMD110 Duct Carbon Dioxide Transmitter

5 years

GMP231 Carbon Dioxide Probe

24 months

GMP251 CO₂ Probe

24 months

GMP252 CO₂ Probe

24 months

GMP343 Carbon Dioxide Probe

24 months

GMW80 Carbon Dioxide, Temperature and Humidity Transmitters

5 years

GMW90 Carbon Dioxide, Temperature and Humidity Transmitters

5 years

HM40 Humidity and Temperature Meter 

24 months

HM70 Hand-Held Humidity Meter & Probes

24 months

HMD60 Humidity and Temperature Transmitters  

5 years

HMDW110 Humidity and Temperature Transmitters 

5 years

HMDW80 Humidity and Temperature Transmitters

5 years

HMK15 Humidity Calibrator  

24 months

HMM100 Humidity Module      

24 months

HMM105 Humidity Module' 

24 months

HMM170 Humidity and Temperature Module 

24 months

HMP1 & HMP9 Compact Humidity and Temperature Probe 

24 months

HMP155 Humidity and Temperature Probe 

24 months

HMP3, HMP4, HMP5, HMP7 & HMP8 Humidity and Temperature Probes    

24 months

HMP60/110 Humidity & Temperature Probes 

24 months

HMP63/113 Humidity and Temperature Probes

24 months

HMS110 Humidity and Temperature Transmitters

5 years

HMS80 Humidity and Temperature Transmitters

5 years

HMT120/130 Humidity & Temperature Transmitter 

24 months

HMT300TMK Turbine Mounting Kit 

24 months

HMT310 Humidity & Temperature Transmitters 

24 months

HMT330 Humidity And Temperature Transmitter 

24 months

HMT370EX Humidity and Temperature Transmitters 

24 months

HMW90 Humidity and Temperature Transmitters

5 years

Indigo200, Indigo300 & Indigo500 Series Transmitters 

24 months

MGP261 Methane, Carbon Dioxide and Humidity Multigas Instrument 

24 months

MGP262 Methane, Carbon Dioxide and Humidity Multigas Instrument

24 months

MHT410 Moisture, Hydrogen and Temperature Transmitter for Transformer Oil​​

5 years

MM70 Hand-Held Moisture In Oil Meter & Probes 

24 months

MMP8 Moisture in Oil Probe  

24 months

MMT162 Moisture In Oil Transmitters 

24 months

MMT310 Moisture In Oil Transmitters       

24 months

MMT330 Moisture In Oil Transmitters 

24 months

OPT100 Optimus™ DGA Monitor  

24 months

PDT101/102 Differential Pressure Instruments 

24 months

PR-21-S General Process Refractometer            

24 months

PR-23-AC Sanitary Process Refractometer           

24 months

PR-23-AP Sanitary Probe Refractometer             

24 months

PR-23-GC Compact Process Refractometer        

24 months

PR-23-GP Probe Process Refractometer             

24 months

PR-23-M Teflon Body Refractometer                   

24 months

PR-23-MS Semicon Process Refractometer  

24 months

PR-23-RP Process Refractometer                        

24 months

PR-23-SD Safe-DriveTM Process Refractometer  

24 months

PR-23-W Saunders Body Refractometer               

24 months

PR-33-AC Sanitary OEM Process Refractometer              

24 months

PR-33-S Semicon Process Refractometer  

24 months

PR-43-AC Sanitary Process Refractometer          

24 months

PR-43-AP Sanitary Process Refractometer          

24 months

PR-43-GC Process Refractometer                      

24 months

PR-43-GP Process Refractometer                       

24 months

PR-43-PC Compact Pharma Refractometer         

24 months

Vaisala Polaris™ PR53AC Process Refractometer          

24 months

Vaisala Polaris™ PR53AP Process Refractometer         

24 months

Vaisala Polaris™ PR53GC Process Refractometer          

24 months

Vaisala Polaris™ PR53GP Process Refractometer          

24 months

Vaisala Polaris™ PR53M Process Refractometer         

24 months

Vaisala Polaris™ PR53SD Process Refractometer         

24 months

Vaisala Polaris™ PR53W Process Refractometer         

24 months

PTB110 Barometer 

24 months

PTB210 Digital Barometers 

24 months

PTB330 Digital Barometer  

24 months

PTB330TS Transfer Standard       

24 months

PTU300 Transmitters 

24 months

SHM40 Structural Humidity Measurement Kit 

24 months

SM-3 SeedMaster 

24 months

TMD60 Temperature Transmitters 

5 years

TMD80 Temperature Transmitters 

5 years

TMP1 Temperature Meter 

24 months

TMW80 Temperature Transmitters 

5 years

TMW90 Temperature Transmitters 

5 years

Vaisala Continuous Monitoring System and Vaisala Validation/Mapping System hardware     
(data loggers and communication devices)

24 months

 

Estimating the manufacturing time

Check the serial number of your product and use the table below to estimate when it was manufactured and delivered to you.

First digit

Year

Second digits (week number)

L

2015

01...53

M

2016

 

N

2017

 

P

2018

 

R

2019

 

2020

 

2021 

 

U

2022 

 

V

2023 

 

 

For example, serial number T33 means your product was manufactured on week 33 in 2021 and delivered to you shortly afterwards.

If the serial number of your product does not follow this logic, please make a warranty claim for warranty evaluation.

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Find the serial number