FAQ: Set Up FAQ: Data Use and Configuration FAQ: Maintenance FAQ: MOG100 replacement Support Resources Vaisala Connected Compact Station BWS500 Support Support Information and Resources BWS500 set up FAQs The following information contains answers to frequently asked questions. If you cannot find an answer to your question, contact Vaisala Technical Support. Where can I install Connected Compact Station BWS500? The mounting options are mast, tripod, and wall mounting. See BWS500 Datasheet for more information. For site requirements, see BWS500 Setup Guide. Which radio approvals does BSW500 have? Connected Compact Station BWS500 includes EGW501 gateway that has a radio module inside. The EGW501 radio module has the following radio approvals in the following countries: CE (Europe) EAC/CE (Ukraine) FCC (USA) IC (Canada) RCM (Australia and New Zealand) Giteki (Japan) OMAN-TRA (Oman) Kenya Ethiopia Do I need to deactivate SIM cardlock (SIM lock)? The global SIM card provided by Vaisala is integrated in the gateway and the SIM card lock is disabled by default. What is the wiring of the power connector in the gateway? Why is the BWS500 not powering up or sending data? The battery in the power supply unit PSU501 may be fully discharged due to, for example, long storage time or extreme environmental conditions. In solar-powered sites, the battery may be discharged because the solar panel has not received enough sunlight. If the battery is fully discharged, PSU501 does not provide enough power for EGW501 to start the station. You have to wait until the battery reaches a sufficient state of charge. If AC (mains) power is connected, the charging can take up to 30 minutes. If DC power is connected, the waiting time may be longer. After that, EGW501 starts automatically and the Connected Compact Station BWS500 is operational. See also PSU501 Storage Instructions. Where do I get the BWS Cloud Companion username and password? You have received an email titled Welcome to MyVaisala. The email contains a login button. When you log in for the first time, you are asked to give new password. If you fail to do this in 7 days after receiving the email, the first-time setup expires and you need to contact Vaisala Technical Support at www.vaisala.com/en/support to activate your username. I’m having trouble logging in to BWS Cloud Companion? If you already are a My Vaisala user, go to https://wxbeacon.vaisala.com and log in with your existing My Vaisala credentials. How do I get started with BWS Cloud Companion? Go to the BWS Cloud Companion application at https://wxbeacon.vaisala.com. Why does my data not reach BWS Cloud Companion? There may be several causes. Check the cable connections and that the device is getting power. In first-time use, there may be a 15-minute delay in data reaching BWS Cloud Companion. BWS500 data use and configuration FAQs The following information contains answers to frequently asked questions. If you cannot find an answer to your question, contact Vaisala Technical Support. I have forgotten my BWS Cloud Companion username. How do I retrieve it? Contact Vaisala Technical Support at www.vaisala.com/en/support. I have forgotten my BWS Cloud Companion password. How can I reset it? Go to https://wxbeacon.vaisala.com and select "Forgot Password." I want to use my own SIM card? What are the correct settings? Currently, only Vaisala-provided SIM cards can be used with Connected Compact Station. What do the reported measurement values represent? For WXT530 series sensors, the following values are instantaneous: Rain accumulation Rain intensity the following values are 1-minute average: Air pressure Air temperature the following values are 10-minute average: Wind direction Wind speed Maximum wind speed is a rolling maximum over average For AQT530, see AQT530 Product Description. For GMP252, see GMP252 User Guide. Is it possible to create multiple users in BWS Cloud Companion for my company? Currently, there is only one user / company. If multiple people in your organization need to access BWS Cloud Companion, share the single username and password with them. Multiple users accessing company devices will be available in the future releases. How do I get my sensor data from BWS Cloud Companion? You have 2 options: Download the data to Excel Get the data through the BWS Cloud Companion API To download data to Excel: Go to BWS Cloud Companion. Select your sensor, which data you want to download. Under the sensor, select Measurements. On the top-right corner, select Download. Note: With Excel download it is possible to download a maximum of latest 1 month or 60.000 measurements at a time. To connect to BWS Cloud Companion API, you need to: Know your device serial number Have created a device specific API key To do that, follow these steps: Go to BWS Cloud Companion. Select the sensor you want to access through API. Under the sensor select Settings. In section Device information, copy the serial number information. Go to section API Key and make sure that the API key for the individual device is generated and copy that. If there is no API key, select Generate. With this information, you can create API calls. For detailed information, see BWS Cloud Companion API Reference. What should I do if the BWS Cloud Companion page is not loading? Check from your browser settings that third-party cookies are allowed. Where can I find the API description? The Wx Beacon interface description is at BWS Cloud Companion API Reference. Can I get data from EGW501 to NM10 instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available on NM10 as well. Please contact your local sales representative for details. Can I get data from EGW501 to my own software system or application instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available with different interface protocols as well. Please contact your local sales representative for details. Can I use my own SIM card in EGW501? No. To guarantee reliable and continuous data connectivity from EGW501 to the cloud, Vaisala provides a preinstalled SIM card with a data plan service. Please contact your local sales representative to check the availability of the data plan in your geographical area. BWS500 maintenance FAQs The following information contains answers to frequently asked questions. If you cannot find an answer to your question, contact Vaisala Technical Support. Which maintenance action does Connected Compact Station require? Connected Compact Station does not require regular maintenance. For information about maintenance of different sensors, see relevant sensor documentation at Vaisala Product Documentation Portal. How do I get software updates and how to update the device remotely? Vaisala will automatically update the devices when new software is available. Which spare parts are available? See BWS500 Spare Part List. MOG100 replacement FAQs The following information contains answers to frequently asked questions. If you cannot find an answer to your question, contact Vaisala Technical Support. Can I keep using MOG100 with AQT530? No. When replacing your AQT400 series instruments with the new AQT530, please replace also the MOG100 gateway with EGW501. Do I need to install a new powering solution for EGW501 when replacing MOG100? If you have functioning powering solution in place for a current MOG100 installation, the same solution most probably can be used for the new system. When can I replace MOG100 with EGW501? EGW501 replacement service is available starting from 1.10.2021. However, local regulatory approvals may slightly delay the availability. Please contact your local sales representative for the details. Can I connect my old AQT400 series instrument to EGW501? No, the AQT400 series is not compatible with EGW501. Please replace also the AQT with the new AQT530. I had a WXT536 connected to the MOG100 gateway. Can I move it to EGW501? Not directly, as the interface configuration for EGW501is different. The WXT536 in question can be reconfigured or returned to Vaisala for reconfiguration. Can I keep using the old BWS Cloud Companion application with EGW501? No. The data from EGW501 is accessible with the new BWS Cloud Companion application. Can I see my historical data from Beacon Cloud in the new BWS Cloud Companion application? No. The historical data can be downloaded from the BWS Cloud Companion application until 30.3.2022. I am accessing the data from BWS500 Cloud through the XML API. Does this work after the upgrade? BWS Cloud Companion provides a similar API. You can access the data in the same way after updating your data requests to match the new API parameters. Resources PRODUCT PAGE BWS500 Product Page Vaisala Connected Compact Station BWS500 product information. ACCESS NOW DATASHEET BWS500 Datasheet Vaisala BWS500 is a compact weather station for environmental monitoring. DOWNLOAD PDF DATASHEET Vaisala Power Supply Unit Datasheet Versatile powering options for the Vaisala BWS500. DOWNLOAD PDF DATASHEET Edge Gateway EGW501 Datasheet Vaisala Edge Gateway EGW501 is a data collection and transfer solution that provides platform-level security for Vaisala Connected Compact Station BWS500. DOWNLOAD PDF MANUAL Vaisala BWS500 Setup Guide This document provides instructions for setting up Vaisala BWS500. ACCESS NOW MANUAL Vaisala BWS500 Maintenance Guide Vaisala BWS500 maintenance instructions. ACCESS NOW INFORMATION Technical Specification Vaisala BWS500 technical specification. ACCESS NOW SPARE PARTS Spare Parts List Vaisala BWS500 spare parts list. ACCESS NOW TECHNICAL NOTE PSU501 Storage Instructions Handling battery during long storage time. ACCESS NOW DOWNLOADS Vaisala Product Documentation Portal Visit product documentation portal for all available BWS500 documents as well as related sensor documents. ACCESS NOW Vaisala Connected Compact Station BWS500 Terms and Conditions Vaisala BWS Cloud Companion Service Description | Terms of Service of Vaisala Connected Compact Station BWS500
Where can I install Connected Compact Station BWS500? The mounting options are mast, tripod, and wall mounting. See BWS500 Datasheet for more information. For site requirements, see BWS500 Setup Guide. Which radio approvals does BSW500 have? Connected Compact Station BWS500 includes EGW501 gateway that has a radio module inside. The EGW501 radio module has the following radio approvals in the following countries: CE (Europe) EAC/CE (Ukraine) FCC (USA) IC (Canada) RCM (Australia and New Zealand) Giteki (Japan) OMAN-TRA (Oman) Kenya Ethiopia Do I need to deactivate SIM cardlock (SIM lock)? The global SIM card provided by Vaisala is integrated in the gateway and the SIM card lock is disabled by default. What is the wiring of the power connector in the gateway? Why is the BWS500 not powering up or sending data? The battery in the power supply unit PSU501 may be fully discharged due to, for example, long storage time or extreme environmental conditions. In solar-powered sites, the battery may be discharged because the solar panel has not received enough sunlight. If the battery is fully discharged, PSU501 does not provide enough power for EGW501 to start the station. You have to wait until the battery reaches a sufficient state of charge. If AC (mains) power is connected, the charging can take up to 30 minutes. If DC power is connected, the waiting time may be longer. After that, EGW501 starts automatically and the Connected Compact Station BWS500 is operational. See also PSU501 Storage Instructions. Where do I get the BWS Cloud Companion username and password? You have received an email titled Welcome to MyVaisala. The email contains a login button. When you log in for the first time, you are asked to give new password. If you fail to do this in 7 days after receiving the email, the first-time setup expires and you need to contact Vaisala Technical Support at www.vaisala.com/en/support to activate your username. I’m having trouble logging in to BWS Cloud Companion? If you already are a My Vaisala user, go to https://wxbeacon.vaisala.com and log in with your existing My Vaisala credentials. How do I get started with BWS Cloud Companion? Go to the BWS Cloud Companion application at https://wxbeacon.vaisala.com. Why does my data not reach BWS Cloud Companion? There may be several causes. Check the cable connections and that the device is getting power. In first-time use, there may be a 15-minute delay in data reaching BWS Cloud Companion.
Where can I install Connected Compact Station BWS500? The mounting options are mast, tripod, and wall mounting. See BWS500 Datasheet for more information. For site requirements, see BWS500 Setup Guide.
Which radio approvals does BSW500 have? Connected Compact Station BWS500 includes EGW501 gateway that has a radio module inside. The EGW501 radio module has the following radio approvals in the following countries: CE (Europe) EAC/CE (Ukraine) FCC (USA) IC (Canada) RCM (Australia and New Zealand) Giteki (Japan) OMAN-TRA (Oman) Kenya Ethiopia
Do I need to deactivate SIM cardlock (SIM lock)? The global SIM card provided by Vaisala is integrated in the gateway and the SIM card lock is disabled by default.
Why is the BWS500 not powering up or sending data? The battery in the power supply unit PSU501 may be fully discharged due to, for example, long storage time or extreme environmental conditions. In solar-powered sites, the battery may be discharged because the solar panel has not received enough sunlight. If the battery is fully discharged, PSU501 does not provide enough power for EGW501 to start the station. You have to wait until the battery reaches a sufficient state of charge. If AC (mains) power is connected, the charging can take up to 30 minutes. If DC power is connected, the waiting time may be longer. After that, EGW501 starts automatically and the Connected Compact Station BWS500 is operational. See also PSU501 Storage Instructions.
Where do I get the BWS Cloud Companion username and password? You have received an email titled Welcome to MyVaisala. The email contains a login button. When you log in for the first time, you are asked to give new password. If you fail to do this in 7 days after receiving the email, the first-time setup expires and you need to contact Vaisala Technical Support at www.vaisala.com/en/support to activate your username.
I’m having trouble logging in to BWS Cloud Companion? If you already are a My Vaisala user, go to https://wxbeacon.vaisala.com and log in with your existing My Vaisala credentials.
How do I get started with BWS Cloud Companion? Go to the BWS Cloud Companion application at https://wxbeacon.vaisala.com.
Why does my data not reach BWS Cloud Companion? There may be several causes. Check the cable connections and that the device is getting power. In first-time use, there may be a 15-minute delay in data reaching BWS Cloud Companion.
I have forgotten my BWS Cloud Companion username. How do I retrieve it? Contact Vaisala Technical Support at www.vaisala.com/en/support. I have forgotten my BWS Cloud Companion password. How can I reset it? Go to https://wxbeacon.vaisala.com and select "Forgot Password." I want to use my own SIM card? What are the correct settings? Currently, only Vaisala-provided SIM cards can be used with Connected Compact Station. What do the reported measurement values represent? For WXT530 series sensors, the following values are instantaneous: Rain accumulation Rain intensity the following values are 1-minute average: Air pressure Air temperature the following values are 10-minute average: Wind direction Wind speed Maximum wind speed is a rolling maximum over average For AQT530, see AQT530 Product Description. For GMP252, see GMP252 User Guide. Is it possible to create multiple users in BWS Cloud Companion for my company? Currently, there is only one user / company. If multiple people in your organization need to access BWS Cloud Companion, share the single username and password with them. Multiple users accessing company devices will be available in the future releases. How do I get my sensor data from BWS Cloud Companion? You have 2 options: Download the data to Excel Get the data through the BWS Cloud Companion API To download data to Excel: Go to BWS Cloud Companion. Select your sensor, which data you want to download. Under the sensor, select Measurements. On the top-right corner, select Download. Note: With Excel download it is possible to download a maximum of latest 1 month or 60.000 measurements at a time. To connect to BWS Cloud Companion API, you need to: Know your device serial number Have created a device specific API key To do that, follow these steps: Go to BWS Cloud Companion. Select the sensor you want to access through API. Under the sensor select Settings. In section Device information, copy the serial number information. Go to section API Key and make sure that the API key for the individual device is generated and copy that. If there is no API key, select Generate. With this information, you can create API calls. For detailed information, see BWS Cloud Companion API Reference. What should I do if the BWS Cloud Companion page is not loading? Check from your browser settings that third-party cookies are allowed. Where can I find the API description? The Wx Beacon interface description is at BWS Cloud Companion API Reference. Can I get data from EGW501 to NM10 instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available on NM10 as well. Please contact your local sales representative for details. Can I get data from EGW501 to my own software system or application instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available with different interface protocols as well. Please contact your local sales representative for details. Can I use my own SIM card in EGW501? No. To guarantee reliable and continuous data connectivity from EGW501 to the cloud, Vaisala provides a preinstalled SIM card with a data plan service. Please contact your local sales representative to check the availability of the data plan in your geographical area.
I have forgotten my BWS Cloud Companion username. How do I retrieve it? Contact Vaisala Technical Support at www.vaisala.com/en/support.
I have forgotten my BWS Cloud Companion password. How can I reset it? Go to https://wxbeacon.vaisala.com and select "Forgot Password."
I want to use my own SIM card? What are the correct settings? Currently, only Vaisala-provided SIM cards can be used with Connected Compact Station.
What do the reported measurement values represent? For WXT530 series sensors, the following values are instantaneous: Rain accumulation Rain intensity the following values are 1-minute average: Air pressure Air temperature the following values are 10-minute average: Wind direction Wind speed Maximum wind speed is a rolling maximum over average For AQT530, see AQT530 Product Description. For GMP252, see GMP252 User Guide.
Is it possible to create multiple users in BWS Cloud Companion for my company? Currently, there is only one user / company. If multiple people in your organization need to access BWS Cloud Companion, share the single username and password with them. Multiple users accessing company devices will be available in the future releases.
How do I get my sensor data from BWS Cloud Companion? You have 2 options: Download the data to Excel Get the data through the BWS Cloud Companion API To download data to Excel: Go to BWS Cloud Companion. Select your sensor, which data you want to download. Under the sensor, select Measurements. On the top-right corner, select Download. Note: With Excel download it is possible to download a maximum of latest 1 month or 60.000 measurements at a time. To connect to BWS Cloud Companion API, you need to: Know your device serial number Have created a device specific API key To do that, follow these steps: Go to BWS Cloud Companion. Select the sensor you want to access through API. Under the sensor select Settings. In section Device information, copy the serial number information. Go to section API Key and make sure that the API key for the individual device is generated and copy that. If there is no API key, select Generate. With this information, you can create API calls. For detailed information, see BWS Cloud Companion API Reference.
What should I do if the BWS Cloud Companion page is not loading? Check from your browser settings that third-party cookies are allowed.
Where can I find the API description? The Wx Beacon interface description is at BWS Cloud Companion API Reference.
Can I get data from EGW501 to NM10 instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available on NM10 as well. Please contact your local sales representative for details.
Can I get data from EGW501 to my own software system or application instead of Vaisala cloud? Currently, only a Vaisala cloud-based solution is available. However, data from EGW501 may later be available with different interface protocols as well. Please contact your local sales representative for details.
Can I use my own SIM card in EGW501? No. To guarantee reliable and continuous data connectivity from EGW501 to the cloud, Vaisala provides a preinstalled SIM card with a data plan service. Please contact your local sales representative to check the availability of the data plan in your geographical area.
Which maintenance action does Connected Compact Station require? Connected Compact Station does not require regular maintenance. For information about maintenance of different sensors, see relevant sensor documentation at Vaisala Product Documentation Portal. How do I get software updates and how to update the device remotely? Vaisala will automatically update the devices when new software is available. Which spare parts are available? See BWS500 Spare Part List.
Which maintenance action does Connected Compact Station require? Connected Compact Station does not require regular maintenance. For information about maintenance of different sensors, see relevant sensor documentation at Vaisala Product Documentation Portal.
How do I get software updates and how to update the device remotely? Vaisala will automatically update the devices when new software is available.
Can I keep using MOG100 with AQT530? No. When replacing your AQT400 series instruments with the new AQT530, please replace also the MOG100 gateway with EGW501. Do I need to install a new powering solution for EGW501 when replacing MOG100? If you have functioning powering solution in place for a current MOG100 installation, the same solution most probably can be used for the new system. When can I replace MOG100 with EGW501? EGW501 replacement service is available starting from 1.10.2021. However, local regulatory approvals may slightly delay the availability. Please contact your local sales representative for the details. Can I connect my old AQT400 series instrument to EGW501? No, the AQT400 series is not compatible with EGW501. Please replace also the AQT with the new AQT530. I had a WXT536 connected to the MOG100 gateway. Can I move it to EGW501? Not directly, as the interface configuration for EGW501is different. The WXT536 in question can be reconfigured or returned to Vaisala for reconfiguration. Can I keep using the old BWS Cloud Companion application with EGW501? No. The data from EGW501 is accessible with the new BWS Cloud Companion application. Can I see my historical data from Beacon Cloud in the new BWS Cloud Companion application? No. The historical data can be downloaded from the BWS Cloud Companion application until 30.3.2022. I am accessing the data from BWS500 Cloud through the XML API. Does this work after the upgrade? BWS Cloud Companion provides a similar API. You can access the data in the same way after updating your data requests to match the new API parameters.
Can I keep using MOG100 with AQT530? No. When replacing your AQT400 series instruments with the new AQT530, please replace also the MOG100 gateway with EGW501.
Do I need to install a new powering solution for EGW501 when replacing MOG100? If you have functioning powering solution in place for a current MOG100 installation, the same solution most probably can be used for the new system.
When can I replace MOG100 with EGW501? EGW501 replacement service is available starting from 1.10.2021. However, local regulatory approvals may slightly delay the availability. Please contact your local sales representative for the details.
Can I connect my old AQT400 series instrument to EGW501? No, the AQT400 series is not compatible with EGW501. Please replace also the AQT with the new AQT530.
I had a WXT536 connected to the MOG100 gateway. Can I move it to EGW501? Not directly, as the interface configuration for EGW501is different. The WXT536 in question can be reconfigured or returned to Vaisala for reconfiguration.
Can I keep using the old BWS Cloud Companion application with EGW501? No. The data from EGW501 is accessible with the new BWS Cloud Companion application.
Can I see my historical data from Beacon Cloud in the new BWS Cloud Companion application? No. The historical data can be downloaded from the BWS Cloud Companion application until 30.3.2022.
I am accessing the data from BWS500 Cloud through the XML API. Does this work after the upgrade? BWS Cloud Companion provides a similar API. You can access the data in the same way after updating your data requests to match the new API parameters.
