Service Contract
Service
contract can be created to contain any of the available service products
according to each customer's individual needs. Your service package will be
tailored to the particular set of services you have chosen. The broad aim of
the service contract is that you will get the maximum accurate data from your
system(s) and you can concentrate on your core activities.
Usually
the following services are included in the service contract:
- Fast response technical support
- Fixed amount of engineering support /consultation
- Remote diagnostics
- Periodic maintenance and calibration
- Extended warranty
The
duration of maintenance contract can be from one year upto several years. The
nature of the service contract is flexible, so the level of the services can be
changed as your needs change.