Customer support

Vaisala customer service representatives are committed to our customers with fast and professional service. Our product specialists at the Help Desk are available to assist you via e-mail, telephone, and with remote diagnostics support.

Vaisala Lifeguard Service Contracts are also available for select thunderstorm products.  Vaisala Lifeguard offers a comprehensive service structure that covers all aspects of preventive and corrective maintenance and can include:

• Advance Exchange
• Data Analysis Express
• Factory Repairs
• Extended Warranty
• Guaranteed Onsite Response Time
• Preventative Maintenance
• Recurring Training
• Remote Diagnostics
• Remote Monitoring
• Software Upgrades
• System Configuration
• Vaisala HelpDesk and Telephone Support
   

Vaisala Lifeguard Service Contracts are available for:

•  Vaisala LTS2005  

• Vaisala TSS928

• Vaisala LS8000 

• Vaisala LS7001

• Vaisala LS7000

To purchase a Vaisala Lifeguard Service Contract contact your Vaisala representative at thunderstorm.support@vaisala.com

For questions regarding Vaisala STRIKEnet please visit the Frequently Asked Questions (FAQ) section or contact the Help Desk at: 

E-mail: thunderstorm.support@vaisala.com
U.S. Toll Free: 800.221.9779
Tel: 520.294.2145
Fax: 520.741.2848
Hours: 0800 to 1700 Mountain Standard Time (MST).
Monday through Friday, excluding published holidays.
Responses made within one (1) business day.

For questions regarding the following products, please send an email to: claims@vaisala.com 

• Vaisala Lightning Advisor
• Vaisala Lightning Explorer
• Vaisala Lightning Notification (Lightning Watch, Warning, and Alarm)
• Vaisala Lightning Observer 2.0