Operation Support Services

Vaisala operation support services are designed to provide easy access to professional support over the lifecycle of the equipment.

Vaisala Services is comprised of more than 200 individuals in 12 locations globally, with experienced maintenance staff on hand to meet your needs. These groups are our way to ensure that all equipment, data and relationships are closely managed. Our commitment is to capture opportunities for service and innovation in a timely, professional manner.

Vaisala offers a wide range of services, and availability may vary from product to product, so to make life easier we have created service packages for many products and systems.  Many operation support services are also sold individually.  To see which services are right for you, please contact Vaisala sales.

HelpDesk

The HelpDesk is your contact point for all technical inquiries related to Vaisala’s products and systems.

Warranty

Details on Vaisala's standard and extended warranty services.

Preventive Maintenance

Preventive maintenance services are available at the Vaisala factory and on-site at the customer's location.

Calibration

Relative humidity, dewpoint, barometric pressure, carbon dioxide, and wind instruments calibration and repair services are globally available from our regional service centers.

Configuration

Our service technicians can provide customized configuration solutions.

Repair

Vaisala offers repair services both on-site, and at the Vaisala depot.

Spare Parts

We offer several options to help customers meet their spare parts needs, including our express delivery and express exchange services.

Software Upgrade

With the software upgrade service customers have free access to the latest applicable software updates whenever new versions or improvements are available.