Vaisala Customer Services HelpDesk team is a single point of contact for general or technical Vaisala product, systems and services inquiries. Our dedicated regional support teams help quickly receive and identify your issues. We strive to resolve all problems on first touch and as quickly as possible. We also are able to provide general support for repairs, calibrations, complaints, service contracts, spare parts and warranty claims.
Online Self Service
Please select the product or application specific form below to contact us.
- Weather related support:
+1-877-VAISALA / +1-877-824-7252
- Instrument & logger related support:
+1-888-VAISALA / +1-888-824-7252
Europe & APAC
Please note that phone service is provided in English.
- We offer 24/7/365 access to HelpDesk and monitoring services.
- We promise a quick receipt of the inquiry which is uniquely logged as a Service Request (SR number).
- We quickly identify the issue and offer 24/7/365 1st tier support for general troubleshooting on all products and applications.
- We promise immediate escalation to 2nd and 3rd tier experts as required to efficiently resolve your cases.
- We guarantee an easy feedback loop via a survey relating to your experience.
- Your satisfaction is our #1 goal.