Vaisala Customer Services HelpDesk team is a single point of contact for general or technical Vaisala product, systems and services inquiries. Our dedicated regional support teams help quickly receive and identify your issues. We strive to resolve all problems on first touch and as quickly as possible. We also are able to provide general support for repairs, calibrations, complaints, service contracts, spare parts and warranty claims.
Online Self Service
Vaisala HelpDesk and monitoring services are available 24/7/365.
Log in or sign up to My Vaisala to submit your support request.
My Vaisala is an online service where you can:
- Raise a service request online 24/7/365
- Follow up with your service requests - both active and closed
- Receive timely email updates when new information is provided on your service request
- Accept or reject a solution, or close a service request
- Access simple solutions and quick fix material
- Weather related support:
+1-877-VAISALA / +1-877-824-7252
- Instrument & logger related support:
+1-888-VAISALA / +1-800-408-9456
Europe & APAC
Please note that phone service is provided in English.
- We offer 24/7/365 access to HelpDesk and monitoring services.
- We promise a quick receipt of the inquiry which is uniquely logged as a Service Request (SR number).
- We quickly identify the issue and offer 24/7/365 1st tier support for general troubleshooting on all products and applications.
- We promise immediate escalation to 2nd and 3rd tier experts as required to efficiently resolve your cases.
- We guarantee an easy feedback loop via a survey relating to your experience.
- Your satisfaction is our #1 goal.