Return Products for Service

There are two methods to return Vaisala products for service.

A) Online - On The Web

Vaisala Returns On the Web (ROW) is a system for easy shipping of Vaisala instruments for calibration or service. The system processes your service order step-by-step and produces all required shipping documents and instructions needed.

ROW is only available for selected products and locations at this time. If your product is not listed, please follow the standard return procedures below.

ROW is currently available for customers located in the following countries: USA, Belgium, France, Germany, The Netherlands, Sweden, and United Kingdom.

See Returns on the Web tutorial video

B) Standard product return

To return a product to one of the Vaisala service centers please follow the instructions below.

European Service Centre: 
Please follow instructions on the return form
or call +358 9 8949 2658. 

North American Service Center: 
Email  usa-productreturns@vaisala.com
or call 800-408-9454 (Vaisala Instruments)
or +1 877-VAISALA Option #2 (Vaisala Weather Measurement Systems)

Canada
Email  usa-productreturns@vaisala.com 
or call +1 604 273 6850 or 1 866 861 3388 from North America

Japanese Service Center:
Email your request to  aftersales.asia@vaisala.com
or call +81 3 3266 9611.

Chinese Service Center:
Email your request to  china.service@vaisala.com
or call +86 10 58274100.

If you have further questions please contact the HelpDesk.