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Return Products for Service

To return a product to one of the Vaisala service centers please follow the instructions below.
  1. Contact Vaisala's Service Center in your geographical area in advance for a RMA (Return Material Authorization) number. Products may not be returned without prior authorization and a RMA number.
  2. You will receive a RMA number and instructions for completing the required paperwork and shipping the product.
 

European Service Center: 
Please follow instructions on the return form
or call +358 9 8949 2658

North American Service Center: 
Email  usa-productreturns@vaisala.com
or call 800-408-9454 (Vaisala Instruments)
or +1 877-VAISALA Option #2 (Vaisala Weather Measurement Systems)

Canada
or call +1 604 273 6850 or 1 866 861 3388 from North America
 

Japanese Service Center:
Email your request to  aftersales.asia@vaisala.com
or call +81 3 3266 9611.

Chinese Service Center:
Email your request to  china.service@vaisala.com
or call +86 10 58274100.

If you have further questions please contact the HelpDesk.

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**Currently available in Europe