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Technical Support

The Vaisala HelpDesk is your single contact point for technical inquiries related to Vaisala products and systems. Our dedicated regional HelpDesk teams (Americas, EMEA, and APAC) help identify and resolve problems efficiently and professionally. We also provide support and information for repairs, calibrations, spare parts, warranty claims, and service contracts.

Standard Technical Support

The Vaisala HelpDesk will respond to your technical inquries as quickly as possible within normal office hours, Monday to Friday. If you require guaranteed response times or technical support outside of normal office hours, Vaisala offers a Priority Technical Support service.

Priority Technical Support

Priority Technical Support gives you guaranteed and prioritized access to technical expertise with agreed response times, which can help to considerably reduce costly delays and downtime caused by equipment problems.

Service requests are answered within the next business day or sooner. We can also offer 24/7 coverage, access, and solution suggestions with agreed response times as part of a separate service level agreement.

Download our Priority Technical Support brochure here

Remote Monitoring

With 24/7 Remote Monitoring, Vaisala technical experts can take corrective action to resolve a problem before you are even aware of it. Covered by a remote monitoring service contract, Vaisala monitors the status of your equipment remotely using a web-based system.

Download our Remote Monitoring brochure here.