Our customers' business environment, maintenance strategy and the level of requested support varies significantly. Vaisala has recognized this and is able to bring together a comprehensive offering to fulfill customer needs for installation and maintenance support, system response time, operating the customer networks, managing the customer data and providing information services for decision making.

When the maintenance is on the responsibility of our service specialists, customers can use the provided data and information for daily decisions and activities confident that it is suitable for their purpose. With the modular offering structure it is rather easy to build a service level and response that fits the customers' needs. In the long run, professional life time support with predictable costs will become the most cost-efficient solution.

There are plenty of good examples of application specific service solutions, such as National Lightning Detection Network (NLDN), Global Lightning Dataset GLD360, Roads Bureau Services, AWOS maintenance programmes and Remote Monitoring applications. Vaisala Services is hosting the service delivery of most of these solutions and managing the operative customer support to decision support applications.

In addition to professional data production environments supported by qualified application specialists, Vaisala Services also challenges the conventional thinking by providing Observations As A Service (OAAS), where Vaisala's responsibility can be expanded on customer's infrastructure, processes and ownership. Quality and efficiency improvement can be achived by operating the customer networks and solutions based on the service level agreements.

Our service offering helps customers meet their environmental observation needs from the start of the investment planning to the end of the equipment life cycle.