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Technical Support

Services for Vaisala meters and transmitters: Technical Support services provide easy access to professional support over the life cycle of the equipment whenever it is needed.

    Overview

     Overview

    Vaisala Technical Support

    Vaisala HelpDesk is a single contact point for our customers. Our dedicated HelpDesk teams (Americas, EMEA and APAC) handle technical inquiries related to Vaisala’s products. They will help to identify and resolve problems and ensure that customers get professional assistance. The HelpDesk teams also assist with repairs, calibrations, spare parts, warranty claims and service contracts.
     
    Contacting Helpdesk is done either by
    •    using the HelpDesk form or
    •    sending and email to helpdesk@vaisala.com.
     
    Phone support is available at Vaisala's Regional Service Centers.
     

    Vaisala Veriteq Technical Support

    For support for Vaisala Veriteq products, see the Vaisala Veriteq Support FAQ tab, or see the Veriteq website.

    Support Plans (non Vaisala Veriteq CMS)

    Technical Support plans include:

    Standard Technical Support

     
    Vaisala HelpDesk responses to customer's technical questions regionally by best effort within Vaisala's office hours. If a quicker solution suggestion is needed, we recommend Priority Technical Support Service.
     

    Priority Technical Support

     
    The premium services called Priority Technical Support provide technical expertise with agreed response times. Relying on Priority Technical Support, customers can considerably reduce their time and effort spent on problem solving tasks.
     
    The Priority Technical Support requires always a service contract. Service requests will be answered within the next business day or sooner.
    Better coverage (24/7), access and solution suggestion with agreed response times may also be negotiated case by case.
     

    Remote Monitoring

     
    Vaisala also recommends the 24/7 Remote Monitoring service, which enables remote system monitoring and instant corrective actions before you even notice the problem. The remote monitoring service requires an Internet connection and activation through a service contract.
     
    Check the availability of the Remote Monitoring service from Vaisala Sales.
     
    To learn more, download Priority Technical Support or Site Connect Remote Monitoring brochures.
    Vaisala Veriteq Support FAQ

     Vaisala Veriteq Support FAQ

    Vaisala Data Logger FAQ

     Vaisala Data Logger FAQ