Vaisala Technical Support
Vaisala HelpDesk is a single contact point for our customers. Our dedicated HelpDesk teams (Americas, EMEA and APAC) handle technical inquiries related to Vaisala’s products. They will help to identify and resolve problems and ensure that customers get professional assistance. The HelpDesk teams also assist with repairs, calibrations, spare parts, warranty claims and service contracts.
Contacting Helpdesk is done either by
Phone support is available at Vaisala's Regional Service Centers.
Vaisala Veriteq Technical Support
For support for Vaisala Veriteq products, see the Vaisala Veriteq Support FAQ tab, or see the Veriteq website.
Support Plans (non Vaisala Veriteq CMS)
Technical Support plans include:
Standard Technical Support
Vaisala HelpDesk responses to customer's technical questions regionally by best effort within Vaisala's office hours. If a quicker solution suggestion is needed, we recommend Priority Technical Support Service.
Priority Technical Support
The premium services called Priority Technical Support provide technical expertise with agreed response times. Relying on Priority Technical Support, customers can considerably reduce their time and effort spent on problem solving tasks.
The Priority Technical Support requires always a service contract. Service requests will be answered within the next business day or sooner.
Better coverage (24/7), access and solution suggestion with agreed response times may also be negotiated case by case.
Vaisala also recommends the 24/7 Remote Monitoring service, which enables remote system monitoring and instant corrective actions before you even notice the problem. The remote monitoring service requires an Internet connection and activation through a service contract.
Check the availability of the Remote Monitoring service from Vaisala Sales
To learn more, download Priority Technical Support or Site Connect Remote Monitoring brochures.