VAISALA

Hydrology

On Request Services

Vaisala On Request Services are designed to provide easy access to professional support over the life cycle of the equipment. Our experienced maintenance staff enables customers' successful operations by ensuring they make the most out of their investments with the least possible effort. These professionals are our way to ensure that all equipment, data and relationships are closely managed.

Each customer has unique needs. Thus, we have a modular offering structure where many of these On Request Services are sold individually, but are also bundled into our Service Contracts.

Vaisala offers a wide range of transactional On Request Services, including warranty, technical support, preventive maintenance, depot and on-site calibration, repair, spare parts and training services. The availability of these services may vary from one region or product to another. To see which services are right for you, please contact Vaisala Sales.

Warranty

All Vaisala products are covered by our standard warranty expiring 12 months after shipment from the Vaisala factory.

Vaisala also offers an extended warranty service for most products. An extended warranty extends the terms of our standard warranty for the duration of the service agreement.

Technical Support

Technical Support services provide easy access to professional support over the life cycle of the equipment whenever it is needed.

Vaisala HelpDesk is a single contact point that handles technical inquiries related to Vaisala's products and systems. Additionally for quicker solution suggestions, we recommend Priority Technical Support and Remote Monitoring services.

Preventive Maintenance

Repair

High tech equipment is a long term investment and require repairs from time to time.

Vaisala offers repair services at Vaisala' Regional Service Center or at customer's site. The repair service includes fault tracing, repair or replacement of failed components, and a final testing to ensure functionality according to specifications.

Spare Parts

A well managed spare parts inventory maximizes the uptime of products and observation systems while ensuring the output of reliable data throughout the life cycle of the equipment.

Vaisala offers a variety of spare parts and upgrades for observation systems with various response-time options. The range of spare parts and accessories for each product is typically listed in the product's technical documentation. The Express Spare Part Delivery service ensures the availability and rapid shipment of selected spare parts for higher uptime requirements.