Services

Services are an important growth area for Vaisala which requires a global organization with flexible operations. This will allow the company to offer comprehensive and diverse services to all its customers. 

The Services unit has the global responsibility of installing, servicing, repairing and maintaining the installed base of Vaisala products and systems, and producing the road weather and lightning detection information. Geographically, services are divided into three regions: Europe, Middle East & Africa (EMEA), North and South America, and Asia-Pacific (APAC). Vaisala's service centers are located in the United States, Finland, United Kingdom, Germany, Japan and China.

From the beginning of 2009, Vaisala's service business has been reported as part of the business areas. In 2009 Services achieved 28.1 (27.5) million euros in revenue and at the end of the year Services employed over 250 professionals, serving customers in 12 locations. The service personnel and net sales of Quixote Transportation Technologies, acquired in December 2009 are not included in the figures.

Increased service offering for airports

In January, Vaisala acquired the US-based Aviation Systems Maintenance Inc. (ASMI) to strengthen the service offering for airports. In July, ASMI was formally merged into Vaisala Inc. Read more

Global lightning data

In August Vaisala launched the global lightning dataset GLD360. GLD360 is based on Vaisala owned and operated lightning detection network. Read more

SiteConnect - new remote monitoring service

SiteConnect enables online remote monitoring of Vaisala systems globally. When a problem occurs, the corrective actions can be initiated immediately, decreasing and shortening downtime of customer's operations. Online monitoring improves service proactivity and enables remote services over the internet.