At your service

Product Services' primary role is to keep the installed base up and running to the level of performance that customers have come to expect. As an example, the Swedish Meteorological and Hydrological Institute (SMHI) operates two autosondes delivered by Vaisala in 1994. One is located at Sundsvall-Midlanda Airport and the other at Gothenburg Airport. Both autosondes are used for aviation and the national weather service.

To ensure the autosondes’ data quality and availability, the SMHI has a comprehensive service agreement with Vaisala. The agreement includes annual maintenance, 24/7 support, spare parts, and remote diagnostics, which means that Vaisala’s service personnel are able to access the customer’s systems remotely and also provide support off-site.

SMHI’s Network Manager, Hans Lund, is happy with the service relationship: “Since we have only two sites and these are rather sophisticated systems, there is no point in trying to keep this know-how in-house. The cooperation with Vaisala’s system engineers is working well, and data availability is excellent.”  

Vaisala's ownership and operation of the US National Lightning Detection Network (NLDN) typifies its Observations Services charter. This unique dataset is used for a great many applications, ranging from power transmission design and analysis to forecasting the intensity of hurricanes. Vaisala's customers rely on this "mission critical" data feed in their day-to-day operations in order to gain a clear insight into the impact of the weather on operations and safety.

Vaisala's expertise for evaluating and forecasting road conditions is yet another example of the choices Observation Services offers the company’s customer base. From unique sensing technologies to networked road weather stations, Vaisala’s services allow the state of the highways to be clearly understood. Furthermore, by employing targeted thermal maps and weather forecasts, robust decision support services both ensure safety and contribute to cost savings.