Business units

Product Services

Product Services provides easy access to professional support over the life cycle of Vaisala  equipment. Such services include preventative and corrective maintenance, technical support, and spare parts provisioning.

Product Services is responsible for the Vaisala Helpdesk, which is often the first point of contact for customers. The unit also deploys field and depot resources depending on the nature of the customer request. Field services support both the installation of new products and service the existing installed base. Depot services handle repairs and calibrations that are performed at Vaisala's regional Service Centers in the USA, Finland, Japan, and China.

Observation Services provides choices for environmental data generation and management. It enhances Vaisala's equipment and systemsby providing data, information, and decision support capabilities. Such services include network operation, raw data delivery, remote monitoring of equipment, application hosting, weather forecast utilization, and alerting services.

Observations Services is responsible for the operation and development of Vaisala's data service centers in the USA and the UK. The data centers support both the remote monitoring and data service requirements for Vaisala's main regions.